Your contracts are not lost on decision day.
Cleaning is judged on perception as much as performance. The work can be done to standard and the client can still believe it was not, because nothing ever told them otherwise. Commercial contracts and residential accounts leak in completely different ways — so we cost them separately.
Silence is what loses the account.
A building owner who hears nothing assumes nothing is happening. By the time a complaint reaches their executive, you are not fixing an issue any more — you are defending a contract.
Renewals that arrive without evidence
Walking into a rebid on a relationship and a handshake, with no completion rates, response times or inspection scores to put on the table.
Work performed and never billed
The extra request a supervisor absorbs to keep a client happy. It looks like good service right up until the margin review.
Crews you cannot actually reach
Published estimates put cleaning crew turnover anywhere from under 30% to over 100% of headcount a year. A phone tree and a WhatsApp group nobody owns is not a communication system — and a cleaner who does not read English never got the message at all.
The money leaks out after the contract is signed.
Winning a contract takes real work. The cleaning gets done to standard. Then the client hears nothing — and about half of what you lose from that point on is client retention: contracts lost at rebid, and accounts put at risk by late complaints and slow response.
| Contracts lost at renewal or rebid | $504,000 |
| Periodic & specialty work never offered | $432,000 |
| Accounts put at risk by late complaints & slow response | $226,800 |
| Out-of-scope work performed and never billed | $194,400 |
| Avoidable crew turnover | $43,200 |
| Overtime covering unfilled shifts | $15,900 |
| Total revenue opportunity per year | $1,416,300 |
Your leak is revenue opportunity, not profit. Highlighted rows are client retention — $730,800, or 52% of the total. Modeled with our Revenue Leak Assessment on a 120-contract cleaning contractor averaging $180,000 a contract (about $21.6 million a year in billings, 400 staff) with none of these systems in place. That is a large contractor: typical contracts run $30,000 to $60,000. At $50,000 a contract, with a crew sized to match (about 111 staff), the same model gives about $393,000. Crew turnover and overtime are costs you would stop paying, not billings. Your number will differ.
a year in revenue opportunity for a 120-contract cleaning contractor billing about $21.6 million with none of these systems in place — about 6.6% of billings. Typical contracts are smaller ($30,000 to $60,000); the free assessment sizes it to yours.
- 52% of it is client retention: contracts lost at rebid, accounts put at risk
- About $421,000 a year in expected revenue once your clients and crews are on the app, based on published results
- 4 minutes to calculate your own number
FREE · 4 minutes · report + PDF at the end · no email required
What your cleaning app actually does
Every one of these runs automatically once it is configured. You set it up in week one and it keeps working while you are on a job.
- Client-side requests that land the moment they happen — you hear it before their executive does
- Completion, inspection scores and response times visible to the client without them asking
- Renewal prompts that start 90+ days out, with the performance record attached
- Out-of-scope work captured at the point a supervisor agrees to it, not reconstructed at month end
- Periodic and specialty work — floor care, windows, disinfection — offered on a calendar instead of on request
- One channel to every cleaner on shift, auto-translated into 100+ languages
- Open shifts filled by broadcast to everyone qualified, instead of a supervisor working the phone
- An AI command center that flags which accounts are drifting before the RFP drops
Same platform. Same 60 days.
The retention problem is identical across the trades — only the vocabulary changes. Your app is configured to your service catalog and your seasons.
Commercial janitorial
Office towers, campuses, financial branches, healthcare, life sciences and data centers under multi-year contract.
Residential cleaning
Recurring weekly, bi-weekly and monthly home accounts, plus one-off deep cleans you want converted to a schedule.
Specialty & periodic
Floor care, carpet, windows, pressure washing, post-construction, disinfection and day-porter hours.
Facilities support
Light maintenance, snow removal and emergency response attached to the same contract and the same app.
Find your leak. FREE.
Answer a few questions about renewals, missed calls, upsells, reviews and referrals. You get a dollar figure, a leak-by-leak breakdown, and a PDF you can keep — before anyone asks you for a thing.
Live in 60 days, or setup is free.
Backed by our double guarantee: live in 60 days or setup is free, and if the revenue your app recovers over months 4 to 15 after launch does not pass what you paid us in your first year, we refund your setup fee. Your app is built on the product codebase we run in production today, configured to your catalog and your people.
Brand intake
Your logo, colors, service catalog, customer list and message templates. One session — there is no discovery phase, because there is nothing to invent.
Configure & build
Your app is assembled on our existing platform. Configuration, not custom engineering — which is exactly why the timeline holds.
Live for your customers
Your app is built, loaded with your catalog and customers, and working for you and them. Invite customers by a text or email link, or a QR code — about 30 seconds each. The automated retention engine starts working on day one.
Your own store listings
Your choice, at no extra cost from us: we submit your app to the App Store and Google Play under your own developer identity, and it is listed when Apple and Google approve it. Apple and Google charge their own developer-account fees, paid to them directly. Your name on the store page, not ours.
One price. No surprises.
- Branded app for web, iPhone and Android — native store apps if you opt in
- Branding, configuration and data import
- Live in 60 days
- Optional App Store and Google Play listing under your own name, at no extra cost from us (Apple and Google charge their own developer-account fees)
- Up to 3,000 app users (client contacts plus staff)
- Your customer list stays yours — full export anytime
- Full communication platform, 13+ features
- Command center and automated campaigns
- Double guarantee: live in 60 days + payback over months 4–15
Your branded app, live in 60 days.
Book a 20-minute walkthrough. We will show you a mockup of your own app — your logo, your colors, on a phone — before you spend a dollar.