Your contracts are not lost on decision day.
Cleaning is judged on perception as much as performance. The work can be done to standard and the client can still believe it was not, because nothing ever told them otherwise. Commercial contracts and residential accounts leak in completely different ways — so we cost them separately.
Silence is what loses the account.
A building owner who hears nothing assumes nothing is happening. By the time a complaint reaches their executive, you are not fixing an issue any more — you are defending a contract.
Renewals that arrive without evidence
Walking into a rebid on a relationship and a handshake, with no completion rates, response times or inspection scores to put on the table.
Work performed and never billed
The extra request a supervisor absorbs to keep a client happy. It looks like good service right up until the margin review.
Crews you cannot actually reach
Cleaning turnover runs from 75% of headcount to well over 200%. A phone tree and a WhatsApp group nobody owns is not a communication system — and a cleaner who does not read English never got the message at all.
The money leaks out after the sale.
You spend hundreds of dollars acquiring a customer. The job gets done well. Then the relationship goes quiet — and more than half of what you lose from that point on is retention: plans that never renew, cards that fail, lapsed lists nobody works.
| Silent churn & non-renewal | $39,600 |
| One-offs never converted to a plan | $28,433 |
| Failed payments & dead lapsed list | $22,680 |
| Competitor poaching — missed calls, brand ads | $19,350 |
| Missed add-ons & seasonal upsells | $18,900 |
| Uncaptured reviews & referrals | $18,000 |
| Untracked mail spend | $4,500 |
| Total recoverable per year | $151,463 |
Highlighted rows are retention losses — $81,630, or 54% of the total. Modeled with our Revenue Leak Assessment on a typical 1,500-customer operator billing $50 a month — your number will differ.
leaked every year by a single mid-size operator — $101 per customer, per year, walking quietly out the door.
- 54% of it is retention you could hold onto
- 6.9× the first-year cost of the platform that closes it
- 4 minutes to calculate your own number
FREE · 4 minutes · report + PDF at the end · no email required
What your cleaning app actually does
Every one of these runs automatically once it is configured. You set it up in week one and it keeps working while you are on a job.
- Client-side requests that land the moment they happen — you hear it before their executive does
- Completion, inspection scores and response times visible to the client without them asking
- Renewal prompts that start 90+ days out, with the performance record attached
- Out-of-scope work captured at the point a supervisor agrees to it, not reconstructed at month end
- Periodic and specialty work — floor care, windows, disinfection — offered on a calendar instead of on request
- One channel to every cleaner on shift, auto-translated into 100+ languages
- Open shifts filled by broadcast to everyone qualified, instead of a supervisor working the phone
- An AI command center that flags which accounts are drifting before the RFP drops
Same platform. Same 60 days.
The retention problem is identical across the trades — only the vocabulary changes. Your app is configured to your service catalog and your seasons.
Commercial janitorial
Office towers, campuses, financial branches, healthcare, life sciences and data centers under multi-year contract.
Residential cleaning
Recurring weekly, bi-weekly and monthly home accounts, plus one-off deep cleans you want converted to a schedule.
Specialty & periodic
Floor care, carpet, windows, pressure washing, post-construction, disinfection and day-porter hours.
Facilities support
Light maintenance, snow removal and emergency response attached to the same contract and the same app.
Find your leak. FREE.
Answer a few questions about renewals, missed calls, upsells and marketing spend. You get a dollar figure, a leak-by-leak breakdown, and a PDF you can keep — before anyone asks you for a thing.
Live in 60 days, or setup is free.
Backed by our double guarantee: live in 60 days or setup is free, and if the app does not pay for itself in recovered revenue in year one, we refund your setup fee. The platform is already built and carrying 1.5 million active users — your build is a configuration of it. Your App Store and Google Play listing follows under your own name once Apple and Google approve it.
Brand intake
Your logo, colors, service catalog, customer list and message templates. One session — there is no discovery phase, because there is nothing to invent.
Configure & build
Your app is assembled on our existing platform. Configuration, not custom engineering — which is exactly why the timeline holds.
Live for your customers
Your app is built, loaded with your catalog and customers, and working for you and them. Invite customers by text link or QR code — 30 seconds each. The automated retention engine starts working on day one.
In the app stores
Submitted to the App Store and Google Play under your own developer identity, and listed when Apple and Google approve it. Your name on the store page, not ours.
One price. No surprises.
- Web, iOS and Android build
- Branding, configuration and data import
- Live in 60 days
- App Store and Google Play submission under your own name
- Up to 3,000 customers and employees
- Your customer list stays yours — full export anytime
- Full communication platform, 13+ features
- Command center and automated campaigns
- Double guarantee: live in 60 days + year-one payback
Your branded app, live in 60 days.
Book a 20-minute walkthrough. We will show you a mockup of your own app — your logo, your colors, on a phone — before you spend a dollar.